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When your Windows 10 system crashes, the operating system generates a crash/error report immediately. This includes the error with a code and can be very useful to troubleshoot the system.

Usually when you take your computer to a repair shop, they access these crash logs and analyze it to fix your system.

So why taking your PC or Laptop to a repair shop every time of system crash when you can access these crash logs and fix the system on your own?

Sounds good right? In this guide, I will tell you how to access and check Windows 10 crash logs, understand them, and finally fix if there is any issue.

I promise that this won’t be overwhelming. I will show you with some examples so you will understand how exactly you can do this. Let’s get started!

Step 01 – Access Windows 10 Crash logs

There are 2 different tools in Windows 10 that you can use to check crash logs

  • Windows Event viewer
  • Reliability Monitor

Since we can use both tools for one job, I will show you the easiest tool you can use to check Windows 10 crash logs.

So in this guide, we are going to use Windows Reliability Monitor tool to check for errors and troubleshoot our system. First let’s see how to access the Reliability history.

How to Access Windows 10 Reliability Monitor to check crash logs

First log in to Windows 10 in administrative account, then:

  1. Type Reliability history in Windows search (search bar on the taskbar)
Windows search
Windows search
  1. Click on the first result
Reliability monitor in Windows 10
Reliability and problem history in Windows 10

That is it! Now you have opened Reliability history so the next step is analyzing the crash log files to find any critical error.

Step 02 – Analyze crash log files

Now it is time for analyzing. First let’s understand Reliability monitor window.

By default, Reliability monitor shows data by days, which means every column represents a day.

Reliability monitor - view by day
Reliability Monitor – View by days

But if you select Weeks, then every column will represent a week. So if you wanna see historical data, you can select weeks.

But if you want to see a problem that has occurred recently, then choose Days.

How to read and understand crash logs

It is not so hard to read and understand the crash logs in Reliability Monitor. For an example, I will click on the latest date column.

When I clicked on the latest column (2022-01-15 date), reliability details appear.

Reliability monitor - events
Critical events and Informational events

As you can see, Reliability monitor indexes both software and hardware events happened on your system. This can be an Informational event (Change in software/hardware or an update – marked in blue) or a Critical event (An error – marked in red).

These are the information that I am interested in. As you can see, there are 3 Critical events and 1 Informational event has happened during that day;

Furthermore, If you look at the column, you can see that it is divided into little boxes and these little boxes indicate what category the failure belongs to. In my case, those are application failures.

Reliability monitor - failure types
Failure types

Now let’s analyze each of these failures;

Critical Events:

Reliability monitor - critical events
Critical events
  • Realtek HD Audio Universal Service – Stopped working

During that day, Realtek HD Audio Service has stopped 2 times, which means there is a problem in Realtek Audio service.

Now let’s see additional information about this event, I can simply get these information by clicking the “View technical details” of the event.

Technical details of the critical event
Technical details

Now I have a full detailed report of this crash event, so what can I do with these information?

Step 03 – Fixing errors using the crash report information

Up to now we did check Windows 10 crash logs and analyze them. Now it is time to fix errors.

There can be a hundreds of different critical events in Windows 10 operating system. That means there are also many different solutions for each.

Since each system has different problems, giving a general solution is impossible.

But we have Google!

How to use Google to find solutions and fix the errors

As said earlier, we can use Google search engine to find solutions for these issues, let’s see how to do that:

  • Head over to Google
  • Type the error message that is in Reliability Monitor. Then hit Enter
Using Google to find solutions

You may find a lot of articles and guides out there that can help you to fix the issue. Don’t forget to check out videos page as well!

What if there is no search results on Google?

If you found nothing on google, there are still few options you have:

  1. Ask for help on Microsoft community, Quora or Reddit
  2. Contacting Microsoft support
  3. Contacting your device’s manufacturer support

How to ask a question in Microsoft Community

Microsoft community
Microsoft Community

Even if you could not find any solution for an error on Google, Microsoft Community is the second and most reliable way to get a solution. There are hundreds of contributors in Microsoft community so you will always get an answer

Let’s see how you can use Microsoft community to get a help:

  1. Head over to Microsoft community – Windows section
  2. On the top menu, click the “Ask a question
Microsoft community - ask a question
Ask a question
  1. Sign into an account, if you don’t have an account, create one first
Microsoft sign in
Sign in
  1. Once logged in, you will be redirected to Ask question page, type your question with details
Writing the question
Writing the question - 2
  1. Don’t forget to attach a screenshot of Reliability Monitor crash log
Attaching a screenshot to the question
Attach Screenshots
  1. When you finished writing your question, check the box and click the Submit button

It can take some time to get a solution and you will be notified by email once someone responds to your question.

How to contact Microsoft Support

Attaching a screenshot to the question
image from Job vector created by freepik – www.freepik.com” target=”_blank” rel=”noreferrer noopener nofollow”>FreePik

The second method is contacting Microsoft support agent. In this way you can get an answer directly from a technical agent. To contact Microsoft support:

  1. Go to Microsoft’s support page
  2. Type the error you are getting on Reliability Monitor and hit Enter
Microsoft support page
Microsoft support
  1. You will see if there is any article related to your error, open the article in new tab
  2. If the article doesn’t help, go back to the first tab and click the Contact Support button
Contacting support
  1. Now you will be asked to select the type of your issue, choose the right category and click the Confirm button
Selecting type of problem
  1. Then you can choose Chat with the support agent in your browser option to get help from an agent
Chat with a support agent

New tab will be opened and you will be connected with a support agent, now you can chat with the agent about the issue and get help.

How to get Manufacturer support

My Asus app - customer support
My Asus app

If you are using a laptop, your laptop should be comes with a support app that can help you to solve issues when using it.

You can use that app to contact with a support agent. Don’t forget to send a screenshot of Reliability Monitor crash logs so it will be easier to get help.

Hope you now can check Windows 10 crash logs and know how to fix them. If you have any question regarding this article, leave a comment below.

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